SILENT DISCO FAQs

PURCHASES

For all purchases made on the website, products may be returned for a full refund within 7 days of receiving the shipment. Please note that while return shipping is offered free of cost for U.S. orders, a 15% re-stocking fee will apply to all returned orders. Merchandise being returned should be new and unused. Items appearing used or damaged due to any fault of the customer, or during return shall not be liable for a refund. We recommend holding onto the original shipping box/packaging until your return period has passed. Printed/Digital/Recorded purchases are not returnable or refundable.

To start a return, please contact us with your order number and we will issue a Return Merchandise Authorization (RMA) number within 24 hours of receiving your email. Returns without an RMA number will not be accepted.

Shipments to locations outside of the continental U.S. may incur additional shipping, duty, tax, or tariff fees. Upon ordering, you will be solely responsible for any additional taxes, duties or tariffs which may be due prior to delivery. There may also be a delay when items pass through Customs, so shipping times will vary.

RENTALS

We specialize in providing you with everything you need to host a successful silent disco, quiet rave, or other silent party experience. As one of the longest-running Silent Disco Rental Companies in the business, we know our stuff. We ensure always on-time shipping, an unforgettable party experience, exceptional customer service, cutting edge silent disco products, and a 100% satisfaction guarantee!

If you are renting, your equipment arrives 1-2 days before your event. This gives you plenty of time to get familiar with the equipment and setup instructions. Of course, if you have anything you are unsure about, you can always reach out to Party Headphones. We’re always here for you and happy to help!

After the event, simply repack the equipment, place the included return-shipping label on the case, and call FedEx to schedule a pickup the day before the pick up is needed (1st business day after your event). You can also drop the gear off at a local FedEx location if that is easier. Then just shoot an email to your assigned customer excitement specialist letting us know the package is being returned!

We always recommend having good security measures in place to deter theft, and damage. We have a standard $60 replacement fee for headphones that go missing or are damaged at the event. Replacement of a the wireless music transmitter is $160.

If you prefer to cover yourself in the case of damage, loss, or theft, consider adding an event rental insurance plan onto your order!

Our standard quote covers usage for a single day event, with the headphones being returned the following business day. For longer events, we offer consecutive-day pricing at an additional $3 per headphone for each additional day of use. The headphones arrive fully charged, with approximately 8-10 hours of battery life. So if you are having a multiple-day event, you may need to re-charge the headphones in-between, using the charging stations include with every multi-day order. We also have weekly rates available for longer events, and offer long-term leases when you simply want a hands-off party experience throughout the year

We require a 50% deposit to secure a reservation. The remainder is due 7 days prior to your event date, and is required before the equipment can be shipped. We accept PayPal and all major credit cards. If you need different terms that work with your employer/organization, please send us a message and we’ll be happy to help.

We do everything we can to minimize cost so that anyone can experience a Silent Disco. As a result, we provide you with the essentials, and give you the option to provide your own DJ or mp3 player, and use the staff and volunteers already at your disposal to help manage the event. The best part, is no technical experience is necessary, and you need only to add music!

We also provide on-call customer support the day of your event. Should there be any questions or problems that arise, we’ll be happy to resolve them.

EQUIPMENT

The Party Headphones Silent Disco RF Headphone is a premium wireless headphone with superior sound quality, features, and a lightweight design. Synced LEDs show the channel you’re tuned into, and offer an exciting light-experience in the dark. The rechargeable batteries offer 8-10 hours of non-stop fun, so you can have a silent party anywhere you can imagine. Except underwater. Unfortunately, the headphones aren’t waterproof yet.

Our plug-and-play silent disco system allows you to connect any electronic device with a headphone jack (AUX) or audio input to the Soundsource Wireless Transmitter. While having multiple DJs can be a ton of fun, with our system it’s not necessary!

Connect DJ mixers, laptops, iPhones, mp3 players, a TV, or practically any other music device to the transmitter to instantly start your party.

The Party Headphones Soundsource¹ & Soundsource² system gives you up to 3 channels to play music from. Not sure which one you need? Send us a message and we’ll be happy to help you find what’s best for your party.

Your playlist can be broadcast at a radius of up to 500 meters from the Soundsource wireless transmitter.

The Soundsource¹ system gives you up to 500 meters of range, and the latest Soundsource² system lets you choose between a 500-meter range, and a low 200-meter range, making it better fit for every venue and party.

Party Headphones batteries last from 10-12 hours on a single charge. They also arrive to you fully charged so you can open the box and immediately start enjoying the party.

Have other questions that you don’t see an answer to above? Give us a call, or reach out to our Customer Excitement Specialist today!